There is a monopoly in my city of mobility device sellers. I have argued with them in person and on the phone for years. Physical therapists from the large hospitals have a contract with them and all referral roads lead back to the crooks, er, sellers who I once spoke to the Atty. Gen.’s office about. They have over-billed me, held onto my refunds, passed me from person to person to get rid of me, sold me products not suited for me and insisted on money from me before my insurance finished their benefits decisions. I could go on, but I am happy to report that they can shove it.There is a new kid in town: The ScooterStore.18003917237 http://www.thescooterstore.com/
On Weds. I started calling every power chair store I could find, and there are many. Late night TV often run ads. “We don’t have that model.” “Coming from our warehouse in Vegas might take 3 weeks.” “That is no longer available.” “We no longer sell chairs, just vans, no money to be made in chairs.” “Oh no, we don’t do repairs.” “Batteries are extra.” On and on and on until I called The Scooter Store.
Not only did they have the Pride Jazzy model that I wanted, bit they also SERVICE power chairs! And would I be interested in a used one? And the cost is $(I can’t remember but it was 5 or 6 thou)---NOW, NOBODY wants to tell you the cost of their scooters or power chairs. FIRST they must know your insurance, then they figure what price makes them the most money. I almost lost my dentures!!! (And I don’t even have dentures!!)
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
My new (used, and “used” only after being returned within a day, Medicare rules---something the other store would NEVER mention) chair can be returned within 3 days if I don’t like it. The Scooter Store will fix anything that goes wrong with it, replace batteries, just a dream come true. That OTHER store argued EVERY time I needed batteries replaces that I HAD to bring the power chair TO them.
3 day done deal, nicest customer service rep. you could want, polite and knowledgeable delivery/service person, and the cost? A THIRD less than new model, plus 9 months payment plan NO INTEREST.
I asked Cecil is I could put his pic on my blog---of course, he agreed. After 12 years of crappy service, what a joy to find a decent company. 1-800-391-7237
12 comments:
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
Thurs. a rep called me to set a window for deliver in FRIDAY, and, get this: A TWO HOUR WINDOW.
Fri. my chair was delivered. Here is the clincher: I WAS MEASURED!! NOBODY ever measured me before. The rep., Cecil, adjusted the chair just to fit me. When I told him all the past hassles I had with trying to get batteries, or repairs, he almost lost his toupee! (And he wasn’t even wearing one!) All the evil doings what were done to me were true! (Indiana here I come.) I WAS overcharged and lied to.
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